Kega blog

Oil and Vinegar · Kega

Written by Admin | 21 09 2016
Oil and vinegar

Keephub portal for franchise formula Oil & Vinegar

Oil & Vinegar is a successful franchise formula, born from a passion for delicious food and premium quality ingredients. The first shop opened its doors in the Netherlands in 1999, and now Oil & Vinegar has grown into an international chain with stores in the Netherlands, Belgium, Germany, Austria, Switzerland, Sweden, Denmark, Portugal, America, Canada and Brazil.

The concept is based on unique features that have made this innovative shop formula such a success. The high quality of the products naturally sets the standard for Oil & Vinegar. But the most unique feature of this concept is the very extensive collection of oils and vinegars, on average approximately 60 varieties.

 


THE ASSIGNMENT
The assignment of Kega was to set up an internal communication platform aimed at supporting the customer processes on the shop floor. The platform needs to be available for all franchisees in all countries. 

THE APPROACH
Working closely with the head office, all available product information has been digitised for the employees working in the stores. The information can then be shared using the Keephub portal (intranet).

THE SOLUTION
The product information has been edited so that it contains relevant information for in the stores, also referred to as staff empowerment. It enables – or empowers – the store staff to provide even better service and advice for their customers. Various selections can be made, for example a list of all gluten-free products. But communication materials, such as price tags, can also be generated directly on the shop floor.

THE RESULT
A clear and easy-to-use internal portal with information about the formula and the product range, as well as making the processes more transparent. The store personnel forms an integral part of the omnichannel operation by unlocking all relevant information for the customer in a physical environment.

 

Click here if you want to know more about Keephub.

 

 

 

 
View full post