E-commerce Support Engineer

The experience of the journey you embark on as an organisation helps you understand how customers, setting out on journeys of their own, navigate the purchasing process. What does their journey look like and what are the most effective messages to communicate to them at the various touchpoints they pass on the way? Usually, the customer journey is based on the existing purchasing process.

In order to create a solid strategy for our digital services, we specifically focus on the customer journey of the future. What will be required in the short-term future if we want to continue successfully serving our current customer base? Understanding what today’s customer will be expecting tomorrow, will help your organisation to make the right digital decisions and be ready for the future.