In the course of a staff journey, our attention is not exclusively focussed on the future role of an employee in your organisation. We also look at the changing role of your customers. In our journeys, our goal is to create a symbiosis between the two, so that customer solutions do not result in just another piece of workload for your employee, but an improved addition
to the work process.

In order to do this in a way that is tailored to the nature of your organisation, it is vital that we maintain an open dialogue with your staff members so that we can script their journey according to their needs. In conversations with your employees, we discuss the challenges they experience in their daily work and review existing processes to see where there is room for improvement. Additionally, we like to get actively involved in the actual work being performed in your various departments, so we can get a first-hand feel of what a typical working day looks like. This is also a great way of creating support, because at the end of a day on the work floor, we truly know what it’s like to be a part of your organisation.

Based on discussions of the staff journey with your employees, we then create a digital roadmap for the next stage of the process.