Employee staff journey
Connected & engaged employees are the key to success
We wrote it last year in our book “Surviving the New Retail Reality”:
“In coming years, a battle will erupt to see which chain will be able to attract the best retail employees”.
Now, in 2016, we’re still as convinced as we were then, although we should elaborate on and further refine our statement:
“In coming years, retailers will (have to) make enormous efforts to engage and technologically empower their employees, so that they are able to offer their customers the ultimate customer experience.”