E-commerce Support Engineer

The question mark for our E-commerce customers!

About the position

As an IT professional, do you want to play a crucial role in supporting our E-commerce customers? Are you passionate about solving technical challenges and improving support processes? Then the position of E-commerce Support Engineer at our company is for you!

As a Support Engineer, you will be responsible for providing first- and second-line support to our customers. You are ready to solve technical questions and problems within the established SLAs. You will register and handle issues in our ticket system, while keeping the customer continuously updated on progress. Moreover, you work closely with colleagues to share knowledge and improve the support process.

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Why Kega?

What are you going to do?

  • You will act as first-line and second-line support for our customers, not shying away from any challenge.

  • Testing proposed solutions to best help customers.

  • Ensuring smooth communication and proper handling of customer queries or problems

  • Timely identifying and escalating questions and problems that cannot be resolved within the SLA.

  • Continuously work on improving the support department and optimising the entire work process.  

Do you see yourself in this?

You possess a healthy dose of guts and are entrepreneurial.
Higher professional education working and thinking level and you preferably have 1 to 4 years of relevant work experience.
A (nearly) completed education in ICT, Web development or Computer Science.
A proactive attitude and the ability to see opportunities and solutions.
Experience in commercial customer contact and affinity with IT.
Strong in building working relationships and solution-oriented thinking.

Now, of course, you want to know what to expect from us, right?

With us, you will receive a warm welcome from the nicest colleagues and join an innovative working environment. Besides a lot of job satisfaction, you can also expect the following:

A good salary between 2,590 and 3,900 and 25 holidays (based on 40 hours per week and depending on knowledge and experience), travel allowance or public transport allowance.
A challenging position with room for your own ideas within an informal organisation.
On your first working day, we provide you with a MacBook including laptop sleeve, mouse and other essentials. We work hybrid, so we think it's important that you have a good workplace at home too.
Toolbox we work with: Slack, Gmail, Google drive and Keephub.
Opportunities for professional growth within a company at the forefront of e-commerce technologies.
A deliciously catered lunch every day and we have an active staff association, so you will be surprised with treats and events throughout the year. We also go away for a weekend every year to celebrate successes.

Are you ready for this challenge?  Apply today and become an essential part of our support team!

Apply using the details below!

Send us a message and we will be happy to reply. 

Mail: sollicitatie@kega.nl

Phone number: 0252-750275

Whatsapp: 06-82477691

We look forward to hearing your application and hope to welcome you at Kega soon.